Loading Please Wait...
   
FAQ

     General

    Q. Do I need to sign up as a member to make a purchase?
    A. No, it is optional.  However, as a member it will convenient your next purchase as  your details is recorded in our database.  In addition, we can keep you updated  on the special promotions that we hold.

    Pricing

    Q. What currency are the prices listed in?
    A. The prices quoted are based on US Dollars (US$).

    Q. What is your pricing policy?
    A. Our advertised prices are NETT.  Shipping cost will be charged separately based on the shipping package selected and the weight of total items purchased.

    It is important to note that the quoted price does not include any duties or taxes that your country may impose on imported products.  Once your order is shipped, you will be responsible for any duties & taxes charged by your local customs office.  If you have any questions, please email to support@spider88.com

    Payment

    Q. What mode of payment is accepted?
    A. We accept payment by:

    • Online by VISA, Mastercard, AMEX credit cards and Paypal account
    • Bank Transfer

                 Payable To: Celltronics  
                 Bank Name: DBS Bank    
                 Branch Name/Address: Thomson Plaza Branch  
                 Swift Code: DBSSSGSG   
                 Beneficiary: Celltronics (S) Pte Ltd  
                 Beneficiary A/C no.: 0015-000878-01-0 ( US Dollars )   
                 If you have any questions, please email us at support@spider88.com 
     

    Q. Is my payment online secure?
    A. Our online service provider is Paypal.  You will be directed to their website once you choose to pay online.  Your financial information is securely stored in  Paypal’s server and Spider88.com will not be able to access to your credit card  information.

    Order Status

    Q. How do I know the items that I ordered is being shipped and the time of arrival?
    A. You will receive our email confirmation once you order online.  Follow by an email indicating the tracking number and the link to the shipping company website to track your shipment.  The arrival time of your order depends on the shipping package selected, item(s) selected, and your shipping location.

    Shipping & Return

    Q. What is the shipping rate?
    A. There are 2 shipping package (rates): ‘Standard’ and ‘Express’.  ‘Standard’ shipping rates delivery will take 5 to 10 working days while ‘Express’ will take 3 to 7 working days from the day we receive your payment.

    Shipping rate is calculated based on the preferred shipping package you choose and the weight of the total order.  You will be able to see the total shipping charges prior to the completion of your order.

    Q. What if the product that I purchased is defective upon arrival?
    A. In the case whereby the shipment arrives with extensive damage to the box, please do not open the box or remove any of the packaging materials. E-mail support@spider88.com immediately.  We will arrange for a pick up from your location and give you further instructions to receive a replacement or refund.

    If you do not contact Customer Service within 7 days of your recorded delivery date, you will be responsible for all return and reship charges.

    Warranty

    Q. Is there any warranty for the all the products advertised in the website?
    A. Most of the products except software and bags, come with either a 6 months or 12 months warranty.

    For trouble shooting, please email to support@spider88.com so that our Customer Service Representative can assist you. 

    Support

    Q. How do I make enquiries about my order?
    A. You can email us at support@spider88.com regarding your order.

     


     

hr